FAQ

What type of material do you work with?
I work mainly with cow, calf and horse leather.
Of course, leather from other sources (pork, reptile, kangaroo…) can be used in specific cases, either exclusively or in mixtures.
Leather from protected, exotic or endangered animals is never, ever used, even if they come from certified sources.
Why is the second piece I bought slightly different from the first?
Leather, like all fabrics, varies from season to season: it often depends on the manufacturer or supplier. If you buy several of the same objects within a few days, the likelihood is they are identical. But if weeks or months have passed, certain differences in the brightness, tone or surface of the leather can be observed. It’s important to remember that leather is a natural, organic product. Any item you buy will change slightly in appearance after use, which is to be expected with any organic product.
Do you have vegan leather?
Currently not.
Some people are allergic to leather. The problem, however, is not the leather itself, but the dyes and chemicals used in the manufacturing process.
If this is your case, it is possible to purchase biologically treated leather, but be aware that the range of types and colours is still quite limited. Fortunately this technology is advancing fast.
I’m allergic to metal, what do I do?
Let me know before or after placing an order. Many of the products are marked as ‘allergy-friendly’, but if the desired description isn’t on an item, let me know and I will do my best to find a solution.
Can anything be done –  if I don’t want the metal parts of an object oxidized in a short time?
Not a problem, I am not a fan either!
I mostly use stainless steel for the metal parts. However, in some circumstances, (aesthetic or manufacturing) that is not possible; if that’s the case, it will be detailed in the product description.

Do you share my information with third parties?
Yes and no.
This point lends itself to confusion and must be clarified.
All the data you share with my brand stays within TALLO. If you sign up for the newsletter with your email, I will send you only information, news or offers.
(Remember that you can unsubscribe at any time)
If your details are provided for a purchase, the shipping agent will need the information to deliver your order.
In this case (and only in this case) it is necessary to share part of your data (specifically, name, full address and perhaps phone number) to the shipping agent. Once the process is finished, TALLO will remove your data from its database.
I’m worried about paying with a credit card on the Internet. How do I know that it’s a secure payment platform?
All purchase transactions are carried out within a strict framework of confidentiality and encryption thanks to the SSL protocol. You can see it at a glance in all major browsers: the HTTP prefix of our web address will change to HTTPS (the S is for Safe) and somewhere in URL window will appear an image of a padlock. If you click on this padlock, it will provide you with all the information of the corresponding SSL certificate, as well as the data of the Certifying Entity that has authorized it.
In simple terms: when you follow the payment gateway you are dealing with TALLO, but the moment you jump to the step of filling in your credit card details, you are temporarily NOT with us, but the payment gateway. Once the process is finished, you return to TALLO. This “temporary disconnection” is what makes the process safe.

How long do you take to send a purchase?
Well, it depends: I have to make the item first  🙂 Remember that I am a craftsman and I can customize your purchases, if you wish.
From the moment the order is received, everything is carried out by hand. I don’t work with prefabricated stock. Some products come out in 24 hours, others need a few more days.
Can there be a delay?
Unfortunately, yes.
In the event of a delay, incident or particularity, I will always keep you informed. That means that you can decide if you want to wait or cancel the order (at no additional cost). Delays are usually associated with lack or delays in the delivery of raw materials.

General information
The delivery time is variable, as all products are created at the time of order, but I estimate about 5 working days from the day of departure. This information is given for legal reasons, although I strive to reduce delivery times as much as possible.
You can put any address you wish (personal, office, hotel, etc.) but I do not send orders to packing stations or PO Boxes.
How do I know when my purchase will arrive?
Once a purchase has been sent, I always send the courier company’s tracking code (as soon as it is obtained), so you can trace your own order. If you have any concerns, please send an email at info@sergitallo.com with your order number stated in the subject line of the email.
How much are the shipping costs?

Apart from the obvious difference between domestic (Germany) and international shippings, the shipping costs vary according to the weight of your order.

You will find all the details in the Shipping & Returns section.

Which payment ways do you accept?

• Credit Card
• Paypal
• Bank transfer
• Apple Pay
• Klarna

Can I return a purchase?
Yes, but I would need to check that the item is in perfect condition and in its original packaging before processing a refund.
(Exceptions have been listed below)
How long can I return an item for?
14 days from the date you received the product.
What do I have to do to return it?
Easy.
Click the link below to find the return form and fill in the indicated fields. Once the reason for the return has been accepted, send the product, with a copy of the confirmation email attached to the following address:

TALLO Leather
Bastianstrasse, 19
13357 – Berlin
Germany

Attention: only in cases where an error has been made on my part, will I be able to cover the shipping costs.
How and when will the refund be paid to me?
Automatically. After the product has benn received and checked at TALLO, the cost of the item will be refund according to how it was paid (transfer, card, paypal, etc.)
Attention: In accordance with banking legislation, no refunds can be made on credit cards whose expiry date has passed. In this case, TALLO reserves the right to ask the customer for all the data necessary to make the corresponding refund through other means.
Are there cases where a refund is not accepted?
Some cases to bear in mind:

• When a product has been customized with personal details such as initials, names, dates or specific designs.
• When you have made a mistake with a size that does NOT follow the standard measurement chart (i.e. S, M, L, XL…) or it has been specially made-to-measure. For example: for a belt, your exact measurements are needed to custom make it.
• When, for safety and hygiene reasons, a specified product has had contact with the genital area (cockrings, jockstraps, etc…).
  If the mistake was made by TALLO, it will prevail even if it matches one of the above examples, so a return will be processed free of shipping costs. No questions asked.